If a user forgets their password they can click the Forgotten Password link on the login screen. You can specify which of the following occurs when this link is clicked:
Nothing happens
A new password is created and emailed to the user and the system administrator who is assigned to the user
A notification email is sent to the assigned system administrator
Log into the Web DE/DR module, using the relevant security database login details. If you are not logged in to the security database, the SMTP details entered in step 5 will not be saved.
Select your preferred behaviour from the 'Action to take' drop down list within the Forgotten Password section.
Enter the email address that you want to appear in the 'From' field of any emails that are sent regarding forgotten passwords.
Enter the SMTP details of the server being used to send the emails.
You must also ensure that for each user, an email address has been entered and a system administrator selected:
In the SM module, select the user in the tree on the left hand side of the screen. The User Details screen is displayed. See image
Select the system administrator who has been assigned to the user from the User's Administrator drop down list.
Enter the user's email address in the Email field.
Ensure that the Email field is also completed on the administrator's own User Details screen.
