If you have a problem using MACRO, there are a number of ways in which you can get help:
The help system that you are reading now can be accessed from each MACRO module and contains a wealth of information about how to use MACRO.
The Ennov Extranet is your support hub: https://extranet.ennov.com/
From there you can access downloads, documentation and online support.
To find information about MACRO, access the Ennov Extranet and click the Downloads icon.
You will find:
Builds, hotfixes, release documents, IQ/OQ scripts
Content from MACRO Meet-ups
If you need further help, access the Ennov Extranet and click the Online Support icon.
You can also email us at support-macro@ennov.com but online support is the best way to get help quickly.
In your support request, please include as much of the following information as is relevant:
The MACRO version you are using
The MACRO module you are using
Your user permissions if you know them
Details on how to recreate the problem
Any error log files
The exported study definition file
The exported subject data file
Your contact details